FAQs

Choose Williams-Sonoma, Inc.

Program Details

Which industries and professions qualify for Williams-Sonoma, Inc. To the Trade?

Williams-Sonoma, Inc. To the Trade membership is granted to interior designers, architects, set designers or stagers, home developers and professionals in the hospitality and food and beverage industries.

What discounts are included in the program?

We are pleased to offer the following discounts at our family of brands:

Pottery Barn, Pottery Barn Kids, PBteen, west elm, Williams Sonoma cuisine, Mark and Graham, and Rejuvenation:
20
%off
All regularly purchased merchandise. Product exclusions apply
Williams-Sonoma Home
25
%off
All regularly purchased merchandise. Product exclusions apply.

Certain product restrictions apply.

*Please note: Trade discount is not valid with any other offer, on Outlet purchases, purchase of gift cards or promotional items, gift wrap, shipping and processing fees, taxes or for any products or services excluded by program Terms & Conditions. We reserve the right to change the list of items not eligible for the trade discount at our sole discretion without prior notice to members. Any such changes will be disclosed in the Terms & Conditions.

Is the Williams-Sonoma, Inc. To the Trade membership valid at Outlet locations?

Williams-Sonoma, Inc. To the Trade is neither valid nor recognized at Outlet locations.

Once I faxed my membership application, when will I receive my membership card?

Membership in Williams-Sonoma, Inc. To The Trade is contingent upon receipt of appropriate credentials and a completed application. Once we have processed your completed application, you will receive a confirmation email that will grant you access to all program benefits until your membership card arrives in the mail within four weeks. Use of your membership card is subject at all times to the program’s Terms & Conditions.

How long is my membership valid?

Your membership to the Williams-Sonoma, Inc. To The Trade is valid for two years. After two years, registered members must renew their membership to receive a new membership ID card.

My membership card is expiring soon. What should I do?

You should receive renewal instruction automatically one month before your membership expiration date. You can also renew your membership online on To the Trade through the "Manage My Account" page. Enter your Member ID and Access Code to login and renew.

If your card is expiring and you have not received any renewal communication, please contact a dedicated Trade Representative at (888) 837-4888 to update your information. Outside the U.S., please call (702) 360-7147.

I have lost my membership card, how do I replace it?

To replace your membership card, please call (888) 837-4888 and speak to a Trade Representative. If we have your current qualification documents on file, we will issue you a replacement card within four weeks. If we do not have your information on file, you will need to submit a new application.

How do I update my account?

To update your contact information, please call (888) 837-4888 and speak to a Trade Representative.

How can I opt out of the program?

To opt out of your membership with Williams-Sonoma, Inc. To the Trade, please call (888) 837-4888 and speak to a Trade Representative or email trade@wsgc.com with the words "Unsubscribe" in the subject line and supply your name, membership ID number, email address and mailing address in the body of the email. Please dispose of your membership card promptly. Further use of your card, if before expiration date, will reactivate your membership.

Order & Pricing

How do I place an order or receive a quote?

You can purchase online via WSItothetrade.com/shop or at any of our retail locations.

Orders and quote requests can be sent via fax to (702) 360-7167 or email to tradeorders@wsgc.com. Please do not include your credit card number in the body of your email.

Orders may take up to 24 to 48 hours to process and quotes may take up to three to five business days.

How do I place an order or receive a quote from Rejuvenation?

You can purchase online via WSItothetrade.com/shop or directly at Rejuvenation.com. Order and quote requests can be sent via fax to (503) 230-0537 or email to Tradesales@Rejuvenation.com. Please do not include your credit card number in the body of your email.

How do I pay for my order?

For your convenience, we accept Visa, MasterCard, American Express, Discover Card, wire transfers or company checks. If you wish to pay by company check, we can provide you with a pro forma invoice.

Do you charge tax?

Sales tax (including applicable local taxes) applies to all states except for the following: Alaska (AK), Delaware (DE), Montana (MT), New Hampshire (NH) and Oregon (OR). If you have a reseller's license and wish to be exempt from sales tax at our store locations, please present a copy of your Tax Exempt Certificate at the time of purchase. If you wish to receive tax exemption for online or fax orders, you will need to submit to us a signed Resale Certificate or Permit for each state in which you seek exemption.

Rejuvenation charges sales tax in Washington, California and Canada.

How will I know that I received my trade discount?

The price reflected in your Order Confirmation is net of the trade discount. Rejuvenation trade orders will see the discount in the Order Summary.

What is the return policy for Pottery Barn, Pottery Barn Kids, west elm, and Williams Sonoma?

Within 30 days of receiving your order, we will gladly issue a refund for any product with which you are not fully satisfied. After 30 days, we will replace or refund your purchase against manufacturer's defects ONLY. Returns are not allowed on any monogrammed, personalized, special-order items, custom-upholstered furniture or on items damaged through normal wear and tear. Returns of mattresses are subject to a $200 return shipping fee. To make a return, please call (888) 837-4888 or email trade@wsgc.com.

To view each of our brand's return policies, please click below:

What is the return policy for Rejuvenation?

We offer a full refund of your purchase on items returned to us within 30 days of the shipping date. Returns must be in original condition and packaging, and include receipt. Note that most products, once they have been installed, are no longer in "original condition." Please pack items carefully. To make a Rejuvenation return, please call (888) 401-1900 or email Tradesales@Rejuvenation.com.

Shipping & Tracking

How long will it take to receive my order?

Shipping time differs by product and delivery method. For the most accurate shipping information, call a dedicated Trade Representative at (888) 837-4888 for Pottery Barn, Pottery Barn Kids, west elm, and Williams Sonoma purchases or (888) 401-1900 for Rejuvenation orders. You can also refer to each brand’s catalog or inquire with a Design Associate at one of our retail locations. Each brand's shipping information is also presented on their website.

Shipping to Canada for trade member orders is currently unavailable. Please contact a Trade Representative if you have any questions.

Unlimited Flat Rate Furniture Delivery from Pottery Barn, Williams Sonoma Home, and Rejuvenation

Pottery Barn
An unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. The exact shipping charge is based on your shipping location and will be applied in the Checkout Payment & Review page.

DISTANCE CHARGE
(Order total up to $999)
CHARGE
(Order total $999.01 and over)
Local $99 $199
Regional $199 $299
National $299 $399
Learn more >

Williams Sonoma Home
With Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture and select non-furniture items in your order can be delivered for a single flat rate. Eligible items will display “Unlimited Flat Rate Delivery” on the product page. The exact shipping charge is based on your shipping location and will be applied in the Checkout Payment & Review page.

DISTANCE CHARGE
(Order total up to $999)
CHARGE
(Order total $999.01 and over)
Local (0-99 miles) $99 $159
Regional (100-199 miles) $199 $259
National (200 miles and up) $299 $399
Learn more >

Rejuvenation
Some items qualify for Unlimited Flat Rate Furniture & Freight Delivery. You pay a flat fee of $99 or $199 depending on the delivery location—no matter how many eligible items you buy. The rate you will be charged will be determined based upon the shipping address zip code you enter during checkout. For details on shipping rates, please see the table below:

Distance from hub Orders under $999 Orders over $999
Less than 100 miles $99 $149
More than 100 miles $149 $199
Learn more >

How do I track my order?

Your order becomes available for tracking online 24 hours after it is placed. To learn the status of your order, please visit the brand's website. You can also call a dedicated Trade Representative at (888) 837-4888 for Pottery Barn, Pottery Barn Kids, west elm, and Williams Sonoma purchases or (888) 401-1900 for Rejuvenation orders.

Can you process special shipping requests?

If you have any special shipping requirements, please call a dedicated Trade Representative at (888) 837-4888 or email businesssalesmain@wsgc.com prior to placing your order. For Rejuvenation orders, please call (888) 401-1900 or email Tradesales@rejuvenation.com prior to placing your order.

Product Information

Do you offer fabric, wood, and rug swatches?

We offer complimentary fabric swatches from our Pottery Barn, Pottery Barn Kids, west elm and Williams Sonoma brands. You can also request wood and rug swatches from Pottery Barn for a fee of $25; a refund will be issued if swatches are returned within 30 days. Rug samples are available for checkout at select Williams Sonoma store locations.

To order, please call (888) 837-4888. You may also place your request online at the brands' websites. Processing and delivery may take up to 3 weeks.

Do you offer finish chips and glass choices for Rejuvenation products?

Yes, we offer a trade kit, complete with finish chips, art glass options and cord options. To receive a Rejuvenation trade kit, please call (888) 401-1900 or email Tradesales@Rejuvenation.com.

Does Williams-Sonoma, Inc. and its brands rent or loan furniture?

Currently, the program does not provide for rent the loan or rental of furnishings to its members.

How do I remove my name from your mailing list?

To cancel Pottery Barn, Pottery Barn Kids, west elm, and Williams Sonoma mailings, simply call a Trade Representative at (888) 837-4888 or email businesssales@wsgc.com. To cancel Rejuvenation mailings, please call (888) 401-1900 or email Tradesales@Rejuvenation.com.

DOES WILLIAMS-SONOMA, INC. AND ITS BRANDS offer commercially-graded products?

Our retail furniture is tested to residential standards. Most lighting fixtures are UL listed. Please contact our Hospitality Sales Team to inquire about custom or commercially-graded product.